We have been getting a number of support emails with complaints that audio alerts cannot be heard when our app is placed in the background. If you have experienced this issue and are using iOS 5.0 please do the following steps to make sure you can hear audio alerts:
- Start the Settings app (not the Settings tab in our app)
- Select Notifications (at the top of the screen, just Under the Wi-Fi)
- Select our app from the list (Ease into 5K, Ease into 10K, or Bridge to 10K)
- Make sure the Notifications are turned ON for our app and look like the following screen:
For reasons that we are still trying to figure out, the iOS 5 disables notifications by itself and that is the reason why audio alerts are not heard when the app is in the background.